Tag Archive: customers

15 March, 2013

What do your customers really want?

No matter what your industry, your customers want more than just great products and workable solutions. What they really want to know is that you are the type of person whom they can trust to get the job done.

At the end, if you take the time to listen, be proactive about communicating openly and address any issues, you will keep client expectations in check and be in a good position to grow your relationship over time.

11 March, 2013

How do you handle unhappy customers?

We’ve all been on one side or the other of an unhappy conversation, right? When your customer thinks your product or service isn’t delivering on a promise, you may find that every single thing that’s been bothering them in life is now channeled into a conversation with you. So, how do you handle it?